Getting instant access to mobile credit is now simple with PesaPap, the mobile banking platform from Family Bank. Whether you prefer using the PesaPap app or dialing *325#, the service allows you to borrow money, pay bills, buy airtime, and manage your finances directly from your phone.
This guide explains how to apply for a PesaPap loan, including eligibility requirements, loan limits, interest rates, repayment options, and customer support.
Understanding How To Apply For PesaPap Loan
To access a PesaPap loan, you must first register for a PesaPap Wallet. The wallet acts as a virtual account linked to your mobile number and enables you to perform everyday banking transactions. Once your wallet is active and meets usage requirements, you can apply for a loan in minutes.
How To Open a PesaPap Wallet
Before requesting a loan, you need to open a PesaPap Wallet. Follow these steps:
- Download the PesaPap App from the Google Play Store or dial *325#
- Select Open Wallet Account
- Follow the on-screen registration prompts
You will be required to provide:
- Full name (as per your national ID)
- National ID number
- Mobile phone number
After registration, your mobile number becomes your PesaPap Wallet account number.
How To Qualify For a PesaPap Loan
Loan approval is based on account activity and credit behavior. To improve your chances of qualifying, ensure you meet the following conditions:
- Have an active Family Bank account for at least six months
- Avoid being listed with CRB in the last three months
- Maintain a minimum monthly wallet turnover of Ksh 15,000 for at least three months
Family Bank reviews your wallet usage patterns and repayment history before determining eligibility.
How To Request a PesaPap Loan
Once you qualify, applying for the loan is straightforward:
- Open the PesaPap Wallet via the app or *325#
- Select My Loans
- Choose Request Loan
- Enter the amount you wish to borrow
- Confirm using your MPIN
The system will display:
- Approved loan amount
- Facility fees and charges
- Repayment date
You will also receive a confirmation SMS once the loan is disbursed.
PesaPap Loan Limit
The maximum amount you can borrow through PesaPap is Ksh 50,000. Your actual limit depends on:
- Wallet transaction volume
- Previous repayment behavior
- Overall eligibility status
As you consistently use and repay the loan on time, your borrowing limit may increase.
PesaPap Interest Rate
PesaPap loans attract an interest rate of 6.62% per month, inclusive of facility fees and service charges. Always review the cost breakdown displayed before confirming the loan to understand the total repayment amount.
How To Repay PesaPap Loan
PesaPap loans have a 30-day repayment period. You can repay using either of the following options:
- Full repayment – Clear the entire loan balance at once
- Partial repayment – Pay in installments within the 30-day window
To repay:
- Log into the PesaPap app or dial *325#
- Select Loan Repayment
- Enter the amount and confirm
Timely repayment helps maintain eligibility and improves future loan limits.
PesaPap Loan Contact Support
If you experience any issues or need clarification, Family Bank customer care can be reached through:
- 0703 095 000
Support is available to assist with wallet registration, loan issues, and repayment queries.
Final Thoughts
PesaPap offers a fast and convenient way to access short-term credit directly from your phone. By maintaining an active wallet, meeting eligibility requirements, and repaying loans on time, you can reliably borrow up to Ksh 50,000 whenever the need arises.
