Kenya Power and Lighting Company, commonly known as KPLC or Kenya Power, is the national electricity transmission and distribution company in Kenya. The utility serves millions of customers across all counties, providing power connections, billing services, fault resolution, and customer support through an extensive branch and regional office network.
To ensure reliable service delivery, Kenya Power has established branches in nearly every county. Customers can visit these offices physically or use dedicated phone lines and email channels to report outages, meter issues, billing errors, or apply for new connections. Most issues are resolved promptly through the regional customer service teams.
This guide provides a complete list of Kenya Power branches and official contacts to help customers reach the nearest KPLC office quickly.
Kenya Power National Contact Details
Customers can contact Kenya Power through the national customer care channels below.
Hotline Numbers:
95551
0703 070 707
0732 170 170
National Contact Centre: +254 20 320 1000
Customer Care Email: [email protected]
Corporate Communications:
Telephone: 020 320 1600 / 020 320 1622
Mobile: 0711 031 975
Email: [email protected]
Head Office Location: Stima Plaza, Nairobi
Kenya Power Regional Coverage
Kenya Power operates through regional offices that oversee multiple counties to improve service efficiency.
Nairobi Region
Covers: Nairobi North, Nairobi South, Nairobi West
Mt. Kenya Region
Covers: Nyeri, Murang’a, Embu, Meru, Kirinyaga, Tharaka Nithi, Isiolo, Laikipia, Samburu, Marsabit
North Eastern Region
Covers: Garissa, Wajir, Mandera, Kitui, Machakos, Makueni
Coast Region
Covers: Mombasa, Kilifi, Kwale, Lamu, Taita Taveta, Tana River
Central Rift Region
Covers: Nakuru, Kericho, Bomet, Narok, Baringo, Nyandarua, Kajiado North
North Rift Region
Covers: Uasin Gishu, Trans Nzoia, Elgeyo Marakwet, Nandi, West Pokot, Turkana
South Nyanza Region
Covers: Homa Bay, Migori, Kisii, Nyamira
Western Region
Covers: Kisumu, Siaya, Vihiga, Kakamega, Bungoma, Busia
Kenya Power Branches and Contacts (A–Z)
Below is an alphabetical list of Kenya Power branches and their contact numbers.
Bondo: 0218 03159 / 020 353 0050 / 020 267 4285
Bomet: 020 268 9671
Bungoma: 020 267 4284 / 055 203 0516
Busia: 055 22076 / 055 22093
Chuka: 064 630418
Eldama Ravine: 064 630418
Elwak: 0724 478 936 / 020 242 6501
Garissa: 020 236 8776
Habaswein: 0715 344 759
Homa Bay: 020 267 4283
Isiolo: 064 52013
Kakamega: 0737 623223 / 056 203
Kamburu: 0722 136 351 / 0722 136 393
Kabarnet: 0717 154 501 / 053 52432
Kapsabet: 053 52115
Kericho: 020 244 2798
Kerugoya: 060 202 1359 / 0712 565 080
Kiambu: 020 268 7776
Kiserian: 020 206 0618 / 0723 963 839
Kisii: +254 20 244 2794
Kitale: 053 37009
Kitengela: 020 807 4514 / 5
Kitui: 044 442 2051 / 020 251 5009
Kilifi: 053 37009
Lamu: 042 463 2068
Likoni: 041 200 1933
Lodwar: 054 21268
Loitokitok: 020 210 0399
Machakos: 044 20139
Malindi: 042 213 0200 / 042 212 0025
Mandera: 046 52188
Marsabit: 020 241 9815
Maua: 064 21358
Migori: 020 244 2797
Molo: 020 261 4321
Murang’a: 060 31480 / 0735 611 392
Mwingi: 0727 016 640 / 044 822094
Naivasha: 050 202 0160 / 020 801 0407
Namanga: 0720 800 7175
Nanyuki: 062 32558 / 9
Narok: 050 222 2046
Nyahururu: 065 202 2205
Nyamira: 020 806 4672
Siaya: 020 244 2793 / 0713 551 960
Tala: 0714 892 553
Taveta: 0720 347 320
Ukunda: 0735 972 112
Voi: 043 203 0660 / 043 203 0755 / 043 203 1231
Wajir: +254 46 442 1020
Webuye: 020 267 4280
Wundanyi: 020 239 7702
Kenya Power continues to improve customer access by decentralizing services through county and regional offices. Customers are encouraged to contact the branch serving their area for faster assistance with electricity-related issues.
