How to Unsubscribe from Safaricom Postpay: Complete Guide

Safaricom Postpay is a popular service in Kenya that allows customers to use data, minutes, and SMS with a monthly bill paid later. However, if you’ve decided that the postpaid service no longer meets your needs and you want to switch back to prepaid, unsubscribing from Safaricom Postpay is straightforward. In this guide, we will walk you through how to unsubscribe from Safaricom Postpay, and provide detailed steps for both individual subscribers and Advantage Postpay customers.

Why You Might Want to Unsubscribe from Safaricom Postpay

There are several reasons you might choose to unsubscribe from Safaricom Postpay and return to prepaid:

• Cost Control: Postpay can sometimes lead to higher bills than expected, especially if you exceed your monthly usage.
• Flexibility: Prepaid plans offer more control over your usage since you can pay upfront and track your spending more easily.
• Better Options: You might find that a prepaid plan better fits your budget and usage habits.

How to Unsubscribe from Safaricom Postpay

1. Unsubscribe Through Customer Service

To unsubscribe from Safaricom Postpay, you can either visit a Safaricom shop or contact customer service. Here’s how:

• Visit a Safaricom Shop: Go to any Safaricom retail shop with your ID and request to unsubscribe from Postpay.
• Call Customer Service: Dial 100 (for prepaid) or 200 (for postpaid) from another Safaricom line. You can also call +254 722 002100 for prepaid customers or +254 722 002200 for postpaid customers if you’re using another line.
• Email Option: If you prefer, you can also email Safaricom at [email protected] to request the cancellation of your Postpay service.

2. Unsubscribe Using the USSD Code for Advantage Postpay

If you are subscribed to Advantage Postpay, you can easily unsubscribe by using a USSD code:

1. Dial *200#.
2. From the menu, select “Advantage Plus”.
3. Choose “Unsubscribe”.
4. Wait for a confirmation SMS stating that your line has been switched back to prepaid.

It may take up to 24 hours for the process to be completed, and you will also receive a message confirming your deposit refund within 48 hours.

3. Unsubscribe from Postpay Automatically After Defaulting

If you fail to pay your Postpay bill for three consecutive months (90 days), Safaricom will automatically terminate your Postpay service and move you back to prepaid. However, this method should not be relied on as it affects your credit history and may impact your future borrowing ability.

More Details About Safaricom Postpay

Safaricom Postpaid Deposit

When you sign up for Safaricom Postpay, you are required to pay a deposit. The deposit amount varies based on the plan you choose, and ranges from Kshs. 1,000 to Kshs. 10,000. If you decide to unsubscribe, this deposit is refundable as long as you don’t have an outstanding balance.

How to Pay for Safaricom Postpay

You can pay for your Safaricom Postpay service using Mpesa or Bonga Points:

• Using Mpesa:
  1. Go to the Mpesa menu.
  2. Select “Lipa na Mpesa”.
  3. Choose Paybill.
  4. Enter 200200 as the business number.
  5. Enter your Safaricom Postpay mobile number as the account number.
  6. Enter the amount to be paid.
  7. Enter your Mpesa PIN and confirm.
• Using Bonga Points:
  1. Dial *126# to access Bonga Points.
  2. Choose Lipa na Mpesa and select Paybill.
  3. Enter 200200 as the business number.
  4. Enter your Postpay mobile number.
  5. Confirm and complete the transaction.

Safaricom Postpay Packages

Here’s a quick look at the Safaricom Postpay packages:

How to Unsubscribe from Safaricom Postpay – FAQs

How Long Does it Take to Unsubscribe from Safaricom Postpay?

Once you follow the steps to unsubscribe, the process may take up to 24 hours to switch back to prepaid status. You’ll receive a confirmation SMS once the switch is successful.

Can I Cancel My Safaricom Postpay Subscription Online?

Yes, you can unsubscribe from Safaricom Postpay via email, by contacting Safaricom customer service through the email address [email protected].

What Happens to My Deposit When I Unsubscribe?

Your deposit is refundable once you unsubscribe, provided there are no outstanding balances. The deposit is refunded to you within 48 hours.

Conclusion

Unsubscribing from Safaricom Postpay is a straightforward process, whether you choose to do it through customer service, the USSD code, or automatically due to non-payment. Always ensure that you’ve cleared any outstanding balances before unsubscribing to avoid any issues with your deposit refund. By following these simple steps, you can easily switch back to prepaid and manage your mobile expenses more efficiently.

Good luck with your transition to prepaid!