How to Forward Calls and Messages on Safaricom: A Comprehensive Guide

Safaricom offers a wide range of features designed to help you manage your communication efficiently. Call forwarding and SMS forwarding are two essential tools that allow you to redirect incoming calls and text messages to another number. Whether you’re busy, traveling, or unavailable, these features ensure that you don’t miss important calls or messages.

In this article, we’ll walk you through the steps to forward calls and messages on your Safaricom line, show you how to check your forwarding status, and explain how to deactivate these services when needed.

What is Call and SMS Forwarding on Safaricom?

Call forwarding allows you to redirect incoming calls from your Safaricom number to another phone number. You can forward calls in different situations, such as when your line is busy, unreachable, or when you don’t answer.

SMS forwarding works similarly by allowing you to redirect text messages to another number. This is useful if you use multiple devices or want to manage your messages from one phone.

How to Set Up Call Forwarding on Safaricom

1. Forward All Calls to Another Number

To forward all calls to a different phone number, follow these steps:

1. Dial 21*destination number#
   For example: 21*0722123456# to forward all calls to 0722123456.
2. After receiving confirmation, restart your phone.

To check if the call forwarding is active, dial #21#.

2. Forward Calls When Busy

If your line is busy and you want to forward calls, use the following code:

1. Dial 67*destination number#
   Example: 67*0722123456# to forward calls when your line is busy.
2. Wait for confirmation, then restart your phone.

To check the status of this setting, dial #67#.

3. Forward Calls When Unreachable

When your phone is off or out of network coverage, you can forward calls to another number:

1. Dial 62*destination number#
   Example: 62*0722123456# to forward calls when unreachable.
2. Restart your phone after receiving the confirmation message.

Check the status by dialing #62#.

4. Forward Calls When Unanswered

If you want calls to be forwarded after a few rings (when you don’t answer), use this code:

1. Dial 61*destination number#
   Example: 61*0722123456# to forward calls when unanswered.
2. Confirm with the on-screen message, then restart your phone.

Check the status by dialing #61#.

5. Forward Calls to Voicemail

You can forward calls to Safaricom’s voicemail service in case you’re busy or unreachable. Use these numbers:

• When busy: Dial 67*0722122122# or 67*0722188188#
• When unreachable: Dial 62*0722122122# or 62*0722188188#
• When unanswered: Dial 61*0722122122# or 61*0722188188#

How to Forward SMS Messages on Safaricom

To forward your SMS messages to another phone number, simply:

1. Dial 21destination number16#
   Example: 21072212345616# to forward SMS messages to 0722123456.
2. Wait for a confirmation message indicating that SMS forwarding is active.

This feature helps when you want to consolidate your messages on one phone or device.

How to Stop Call and SMS Forwarding

If you no longer want to forward your calls or messages, you can easily deactivate the service.

Stop All Call and SMS Forwarding

1. Dial ##002# to cancel all forwarding services.

Once confirmed, your phone will stop forwarding calls and messages.

Stop Specific Call Forwarding Types

To stop forwarding calls in specific scenarios, use these codes:

• To stop forwarding all calls: Dial ##21#
• To stop forwarding calls when busy: Dial ##67#
• To stop forwarding calls when unreachable: Dial ##62#
• To stop forwarding calls when unanswered: Dial ##61#

These codes deactivate the respective forwarding options.

Practical Tips for Call and SMS Forwarding

• Business Use: If you’re managing a business and can’t always answer your phone, set up forwarding to a colleague or another phone to ensure you never miss customer calls.
• Traveling: When traveling abroad or in areas with poor signal coverage, forward your calls to another number where you can still receive them.
• Multiple Devices: SMS forwarding is useful if you use multiple phones or devices and want to centralize your messages.
• Always Restart Your Phone: After setting up or modifying your forwarding settings, restart your phone to ensure the changes are applied correctly.

Conclusion

Call and SMS forwarding on Safaricom is a versatile feature that helps you manage your communications better. Whether you’re forwarding calls to a colleague during busy hours, sending SMS to another number for convenience, or making sure you don’t miss any important calls while traveling, this feature is crucial for managing your phone services efficiently.

By following the steps outlined in this guide, you can easily set up, check, and deactivate call and SMS forwarding on your Safaricom line.